The bottleneck
Every decision still lands on my desk, even the small ones.
With Northfield
Clear owners and simple rules, so the team decides without waiting for you.
Operations consulting for service businesses
Run the business, not the busywork.
We map how work actually moves through your company, fix the handoffs that slow it down, and leave you with a system your team will use.
30-minute intro call · no prep needed
Sound familiar?
Growth stalled because everything runs through you.
The tool pile
We pay for six apps and still track jobs in a spreadsheet.
With Northfield
We keep what works, cut what doesn't, and connect the rest.
The new hire
Training someone takes weeks because nothing is written down.
With Northfield
Short playbooks for the work that matters, written with your team.
Approach
Six weeks, three phases.
Map
Interviews and workshops to see how work really moves today.
Fix
We change the handful of handoffs that cause most of the delays.
Hand over
Playbooks, owners and a check-in rhythm your team keeps running.